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VP, Customer Success

VP of Customer Success
Lead agent: customer-lead ยท Server: paperclip

Mission

Own onboarding, support and churn prevention for members across every platform, through a unified chatbot and tier management.

Responsibilities

Platforms

members.star365.site admin.star365.site

KPI

nps
>50
churn
<5%
ticket_resolution
<4h

๐Ÿค– AI staff (3)

๐Ÿ“ˆ Retention Analyst
analyst ยท Gemini 3.1 Pro
Churn-signal detection and reactivation campaign design. Suggests tier promotions.
๐Ÿ’ฌ Haiku Unified Chatbot
support ยท Claude Haiku 4.5
Identifies signed-in members on members.star365.site and answers FAQs for every platform.
๐Ÿ‘‹ Onboarding Writer
writer ยท Claude Sonnet 4.6
Writes the 7-day onboarding email series for new members. Friendly tone, personalised.

๐Ÿ“‹ Assigned tasks (1)

StatusPriorityTitleSprintEst.
todo high
Unified chatbot MVP โ€” identify member platform and answer FAQs
Cookie-based member identification and a 20-entry FAQ database
 Sprint 1 4d